Consumer Redress: A Changing Tide?
The ABA recently published The New Handshake: Online Dispute Resolution and the Future of Consumer Protection by my colleague, Amy Schmitz, and ODR guru, Colin Rule. The Global Pound Conference Blog just published a summary of a chapter in their book. The post outlines a history of challenges in resolving consumer disputes, describes the next … Continue reading Consumer Redress: A Changing Tide?