From my colleague, Amy Schmitz: This summer, I reported the news that after much study, the Consumer Financial Protection Bureau (CFPB) had issued its arbitration rule barring the use of arbitration clauses to preclude class actions with respect to financial services and contracts disputes. The rule would have prohibited banks and other consumer financial companies … Continue reading CFPB Arbitration Rule Overturned
The ABA recently published The New Handshake: Online Dispute Resolution and the Future of Consumer Protection by my colleague, Amy Schmitz, and ODR guru, Colin Rule. The Global Pound Conference Blog just published a summary of a chapter in their book. The post outlines a history of challenges in resolving consumer disputes, describes the next … Continue reading Consumer Redress: A Changing Tide?