Tag Archives: Online Dispute Resolution

Michael Buenger’s Great Keynote Address at the ABA Court ADR Conference

1 Comment

I liked virtually all of the sessions I attended at this year’s ABA conference and I especially appreciated the Court ADR Conference keynote address, delivered by Michael Buenger, the executive vice-president and chief operating officer of the National Center for State Courts. He kindly agreed to let me post his provocative, wide-ranging talk, which I … Continue reading Michael Buenger’s Great Keynote Address at the ABA Court ADR Conference →

ODR Industry Summit and International ODR Forum

From Leah Wing: Dear Colleagues, A reminder that the upcoming International Online Dispute Resolution Forum co-hosted by the National Center for State Courts and the National Center for Technology and Dispute Resolution takes place on October 29-30, 2019 in Williamsburg, VA. There will also be a pre-conference workshop (October 28) on case studies of court-implemented … Continue reading ODR Industry Summit and International ODR Forum →

Dispute System Design for Facebook

5 Comments

The New York Times published an interesting article worth reading, which riffs on Mark Zuckerberg’s statement that Facebook would develop an independent body to make decisions about acceptability of posts on its platform.  He mused that the body might be like a supreme court to make final decisions reflecting global social norms. The article was … Continue reading Dispute System Design for Facebook →

The New Handshake:  Using ODR to Create Value for Consumers and Businesses

I joined the ABA Section of Dispute Resolution’s Publications Board, which recruits people to write books, reviews book proposals, and oversees the Section’s bookselling operation.  I came to appreciate the importance of selling the Section’s books, both as a way to help finance the Section and to disseminate our ideas.  As part of that effort, … Continue reading The New Handshake:  Using ODR to Create Value for Consumers and Businesses →

Difficult Conversations in the Modern Era of (Anti-)Social Media

5 Comments

Virtually everyone in our field knows about the wonderful book, Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, and Sheila Heen.  It focuses on everyday conversations and not just crystalized disputes.  It describes how people can better understand what is (and is not) happening in their interactions, identify erroneous assumptions, … Continue reading Difficult Conversations in the Modern Era of (Anti-)Social Media →

30% Discount on ABA Books — Thru End of February

The ABA is offering a 30% discount on its 2017 books.  The discount is available only through the end of the month, so you need to act soon to take advantage of this offer. The Section of Dispute Resolution published the following books that qualify for this discount: ● Beyond Smart:  Lawyering with Emotional Intelligence … Continue reading 30% Discount on ABA Books — Thru End of February →

Consumer Redress: A Changing Tide?

The ABA recently published The New Handshake: Online Dispute Resolution and the Future of Consumer Protection by my colleague, Amy Schmitz, and ODR guru, Colin Rule. The Global Pound Conference Blog just published a summary of a chapter in their book.  The post outlines a history of challenges in resolving consumer disputes, describes the next … Continue reading Consumer Redress: A Changing Tide? →