Bill Marsh, a UK mediator and editor of the Kluwer Mediation Blog, wrote a good post about key characteristics of mediators: Warmth and Competence.
He suggests that these are related to mediators’ self-reflection, authenticity, cultural competence, and timing.
It’s a good, concise post you might share with your students.
Take a look.
[Click the title of this post to see Bill’s post.]