The ABA recently published The New Handshake: Online Dispute Resolution and the Future of Consumer Protection by my colleague, Amy Schmitz, and ODR guru, Colin Rule.

The Global Pound Conference Blog just published a summary of a chapter in their book.  The post outlines a history of challenges in resolving consumer disputes, describes the next generation of dispute resolution processes for these disputes, and summarizes some trends in Europe.

Click here to read the full chapter.