I read recently that the Equal Employment Opportunity Commission has voted to permit pilot projects aimed at developing alternative ways of processing EEO complaints. I have not read the details of the draft regulation. As I understand it, the principal motivation for the regulation is to encourage creativity and flexibility in the handling of these complaints. What I find interesting is that, unless my memory mis-serves me, the EEO process itself was originally conceived as a flexible, creative alternative to overly formalized mechanisms for addressing employment discrimination complaints. Has the the EEOC process become so encrusted with formalization that an alternative to this alternative has become necessary?
Might the same be said of other once-informal processes?