Maria Volpe notes that a new publication from the Department of Labor, Bureau of Labor Statistics, confuses arbitration and mediation. Sad to see this. From the handbook:

Important Qualities for Arbitrators, Mediators, and Conciliators
• Critical-thinking skills. Arbitrators, mediators, and conciliators must apply rules of law. They must remain neutral and not let their own personal assumptions interfere with the proceedings.
• Decision-making skills. Arbitrators, mediators, and conciliators must be able to weigh facts, apply the law or rules, and make a decision relatively quickly.
• Interpersonal skills. Arbitrators, mediators, and conciliators deal with disputing parties and must be able to facilitate discussion in a calm and respectful way.
• Listening skills. Arbitrators, mediators, and conciliators must pay close attention to what is being said in order for them to evaluate information.
• Reading skills. Arbitrators, mediators, and conciliators must be able to evaluate and distinguish important facts from large amounts of complex information.
• Writing skills. Arbitrators, mediators, and conciliators write recommendations or decisions relating to appeals or disputes. They must be able to write their decisions clearly so that all sides understand the decision.

From: How to Become an Arbitrator, Mediator, or Conciliator. Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Arbitrators, Mediators, and Conciliators. https://www.bls.gov/ooh/legal/arbitrators-mediators-and-conciliators.htm

Link to the aforementioned highlighted segment only: https://www.bls.gov/ooh/legal/arbitrators-mediators-and-conciliators.htm#tab-4,